BE KIND OR BUST HOODIE

CUSTOMER SERVICE

For any questions or concerns email support@kasyasix.com. Our customer service is online during the regular business hours of M-F 9 am-5 pm PST. Please allow up to 24 hours to receive a reply. If you do not receive a response, please resend the email. **Please double-check your cart and shipping information upon ordering. If your order needs to be modified please reach out to us with your order number and correct information. We will do our best to accommodate your request but can not guarantee these changes will be made before your order ships.**

SHIPPING POLICY

Please allow 3-5 business days for your order to be processed. We are working as quickly as we can to get your order out! Orders placed on Friday after 2 PM. PST, weekends, and recognized holidays will generally ship the next business day. Orders placed after 3 PM PST will generally ship out the next business day depending on the processing time.

***TENTATIVE SHIPPING**

Standard Shipping: 5-10 business days from the date of shipment. Expedited Shipping: 3-5 business days from the date of shipment. Express Shipping: 2-3 business days from the date of shipment. **Please note any shipping method purchased is the estimated arrival time after your order has shipped. If you do not receive your shipment after the estimated time, please contact us.**

INTERNATIONAL SHIPPING / CUSTOMS

We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. International shipping prices vary by country and the weight of your order. Kasya Six does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your order as a gift or low value but sometimes we have no control over customs charging taxes and fees.

TRACKING A PACKAGE

Once your order leaves our warehouse, please contact USPS for any updates regarding the status of your shipment. At that point, it is out of our hands and all we can do is check the tracking number which we have already provided you with. For any international orders that are in transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee.

TRACKING INFORMATION STATES PACKAGE HAS BEEN DELIVERED BUT IT IS NOT.

Once a package has been marked as "Delivered", there is nothing we can do. Please contact your local post office to further inquire about the packages' whereabouts.

WHY DOES MY LABEL SHOW "PRE-SHIPMENT"?

At times USPS do not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

PACKAGES RETURNED TO SENDER

Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void. If the package has not arrived at our warehouse, please contact us to set up a new order.

*Items returned to sender because of a customer address error will be recharged the shipping rate*

Our policy lasts 30 days from the date of delivery. If 30 days have passed since receiving your order, unfortunately, we cannot offer you a return or exchange. Returns must be unused and in the same condition in which they were received.

Returns are accepted for store credit only.

All sale items are final sales and cannot be returned.

If your item is showing any signs of defects or you received the wrong item, notify us within 30 days so we can arrange for a return and a replacement.

Returns will only be accepted if the item is in its original condition - this means unworn and unwashed with tags in tact.

Items may be rejected for return due to, but not limited to, the following reasons: - Pet / Human hair - Smell (smoke, body odour, etc.) - General damages - Sign of wear - Stains and residue from deodorant or other hygienic products / Make-up

We reserve the right to adjust your return method if your return arrives in a condition which does not meet our returns policy..

There are very rare instances where you may have received a faulty or incorrect product. Contact us directly at support@kasyasix.com so we can organize a pre-paid label and replacement item.

Orders between December 1st and December 25th, under the same circumstances as detailed above, will be eligible within 45 days of purchase or delivery.

As a small business, shipping label costs for returns are the customers responsibility.

To start a return, reach out to support@kasyasix.com and include your order number and the item you wish to return or exchange.

Return Address: 11354 Pleasant Valley Rd. PMB #256 Penn Valley, CA 95946

Once your item arrives at our warehouse, please allow an additional 7 days for your return to be processed. Once your return is processed, you will be notified with a store credit or an email for a rejected return. If you are not notified, please reach out to us.

*Items returned to sender because of a customer address error will be recharged the shipping rate*